WTF, Penang going to continue getting slow broadband till August 2nd

WTF, kanasai!

My broadband went dead yesterday. So, I called 1-300-88-1515 for the world’s lousiest internet service provider Telekom Malaysia that provides Streamyx. I don’t expect to achieve anything from it but since the line is really, really dead I had no choice.

No matter how I told them there is nothing wrong with my modem, router, line, computer, internet configuration yadda yadda yadda, they still insist to walk me through the troubleshooting.

My house phone is not anywhere near my PC so it was so freaking irritating to repeat what they said while someone else do the job of plugging, unplugging, change DNS wateva.

Finally, they are satisfied that they need to make a report for me. After that, the line came back. I had asked them, “Just re-set whatever is on your side, there is nothing wrong with my home PC.” But they chose to waste my time and their personnel time.

Haih….today, they phoned again to see if the line is working. Yeah, it is. But the line is so slow…..I cannot log into Gmail unless I use basic html mode. Blogger blogspot takes a long time to download too. Forget about Youtube.

And the bad news is this slow speed is going on until after August 2nd because Streamyx is doing some maintenance. Their never ending, forever maintenance.

With this kind of internet speed, who has the mood to do any make money online project? I may as well switch off the Mac and go read a book.


Post Author: lilian

5 thoughts on “WTF, Penang going to continue getting slow broadband till August 2nd

    May Ong

    (July 25, 2008 - 9:04 pm)

    You are not the only Malaysian thinking WTF. Wish Telekom higher ups personnel would read this.

    We have similar interruptions in Klang Valley just 2 weeks ago.

    It also happen in my house and Streamyx went down for 5 days. Called 100 or something and the same story like check your modem, your PC, your router, and on and on. I said go check the external box out there and your exchange center where I live before you accuse that something is wrong in my house and my computer.

    Same related grandma stories … and the line went back up the following day.

    Typical of our good ole Telekom, their excuses yet reaping millions yearly.

    Try P1 Wimax instead … thinking long term for bloggers like me.

    May Ong


    (July 25, 2008 - 9:23 pm)

    Just tell them “all done” when they ask you to do all those troubleshooting even if you have not done. :-) 100% of time, nothing wrong with the PC, just lousy StreamASS.
    I had to call 6 times a few weeks ago, the line went dead every time after a storm, and we were having storms everyday down here in Melaka.

    A struggling blogger

    (July 25, 2008 - 9:45 pm)

    Lilian, i am absolutely, 100% agree with what are you saying. No matter how you tell them you have checked all the possible error, they will still ask you to do the bloody bullshit troubleshooting. No matter how many times you call them for the same problem, they will still ask you to do that troubleshooting, sometimes, dont know want to laugh them or pity on them, to memorize all those bloody repeated nonsense speech….


    (July 26, 2008 - 9:45 am)

    Aiyaa…not only in Penang lah, here in Kuantan I also got exactly the same problems. :(.

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