How do I contact Google Adsense if I think something is wrong?

A few Google Adsense publishers have asked me how to contact Google Adsense if they suspect there is something not right with the ads they see on their sites.

I have contacted them before when I notice one of these issues :

1) Permanent PSA (public service ads) on main and single pages without any reasons. However, note that your single page or even main page may display PSA if you violate their policies like using certain forbidden word and repeating the same word. Otherwise, it could be your post is too short with no keywords.

2) A sudden increase in the CTR. Since I have several sites, I have to constantly monitor the click throughs. Sometimes, there are windfalls and I get a huge spike in my Adsense. I will check my other analytics and if the page impression is not really high but the CTR is, then, I will tell Google Adsense that my site has a huge increase of clicks (and income, of course). This is just a safety measure to protect me.

3) A sudden drop in CTR. I have certain days when I have 400 page impressions with no clicks at all. I will alert Google Adsense too because it is not normal.

So, how do I contact Google Adsense?

First, go to Google Adsense Policy to see if I have done something wrong. The link Program Policy link is found at the bottom of our Adsense dashboard where the report is.

Next, on the sidebar, there is a link for Adsense Troubleshooting. Pick one selection that best describe your problems and fill in the form. Here are some of the choices :

AdSense Troubleshooter
I can’t see my ads
My ads are in the wrong language
My ads are irrelevant
I’m seeing Public Service Ads

My advice is do not write unnecessary but check your end till you are absolutely sure that there is really something wrong. Adsense is very efficient and they normally respond within the next day or even within a few hours. They have real people there scrutinizing our sites. So, be sure that you are not committing any breach of program policy before you call them to take a look.


Note that these two are different. You write to Adsense if your ads have problems. You submit an appeal form to Webmaster Central if you think something is wrong with your site. To write to Webmaster Central, you need a Google account, submitted your site (by adding the tracking code) to them and you can access the form to write to Google Webmaster Central. I have never written to them except to appeal for pagerank review and normally, Webmaster Central do NOT respond to us in writing.

Now, you know the amount of work I have to go through each day. I have to track my ads, my traffic, respond to comments, write new posts, learn new things, explore new monetization opportunity and track if they are working yadda yadda yadda. So, making money online is never easy. People may offer you all kind of fancy stats monitor and etc but the best is to rely on our instincts.

Post Author: lilian

11 thoughts on “How do I contact Google Adsense if I think something is wrong?


    (July 11, 2008 - 10:33 am)

    Thanks for the tips – especially for those of us new to AdSense, this is important to know.

    Desmond -

    (July 11, 2008 - 1:40 pm)

    Nice tips there. But I stopped using AdSense. They are not paying much. =(

    Ajith Prasad Edassery

    (July 11, 2008 - 2:49 pm)

    Thanks for the tips, unfortunately as Desmond said, I stopped using AdSense as the earnings were showing zero continuously though valid (genuine) clicks were there. I contacted Google twice, they took 20 days to respond and says that my account is valid and not banned but somehow I am getting invalid clicks!!!

    I am pretty happy with Bidvertiser.


    Desmond -

    (July 12, 2008 - 2:38 pm)

    My maximum AdSense earnings so far is only $50 something.

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    Rahman Alwi

    (July 13, 2008 - 11:47 pm)

    I got to agree with 5xmom… always refer to Google Adsense when you have a suspicious results or click amount. They should able to trace where the click came from and was it from a valid source.

    I make only about $25 a day with adsense, but someties it goes way to high… I normally drop google an email, just to be safe. I do not mind if they want to cut some of click count as long I continuesly could generate this passive income from adsense.. :)


    (July 16, 2008 - 4:36 pm)

    very useful tips..

    Barry Wheeler

    (July 20, 2008 - 3:28 am)

    Well, i have contacted google on many occassions and rarely get a reply back from them. it’s as if they are indifferent or don’t care about the concerns that i raise.

    Adsense problem

    (August 13, 2008 - 11:02 pm)

    Google has REMOVED their contact or email link. Don’t believe me, check it out. They only have the trouble shooter now….that’s all. MAJOR PROBLEM


    (September 20, 2008 - 4:22 pm)

    i tried contacting google but i think the reply was system generated. I was just given the possible problems and the links. My question was not answered directly.

    webmaster php scripts

    (October 15, 2008 - 4:34 pm)

    Some times it may happens… I don’t think so It happens every time. If so then the problem with your specification. Be cautious in doing this

Comments are closed.